Background
Santander, a leading global financial institution, is committed to ensuring that all customers and employees have equal access to its services. As part of this commitment, the bank launched a fast-track initiative to upgrade eight of its branch locations with ADA-compliant entry systems. They turned to IML Security as their partner for the multi-location project. Explore how IML Security harnesses ADA compliance to strengthen both security and inclusivity here.
Challenge
At multiple Santander locations, the main entry doors were outdated, heavy, and failed to meet current ADA (Americans with Disabilities Act) standards. These barriers posed accessibility issues for individuals with disabilities and did not align with Santander’s operational standards or inclusivity goals. Santander needed a rapidly implemented, compliant solution with minimal disruption to ongoing branch activity.
Solution
IML Security performed a detailed site assessment at each location and developed a standardized, efficient solution to address the accessibility issues. The upgrade included:
- Replacement of existing door hardware with ADA-compliant push bars and automatic openers
- Installation of motion sensors and touchless buttons to enable hands-free entry
- Adjustments to ensure each door met ADA requirements for width, force, and timing of closure
By combining safety, compliance, and convenience, IML Security delivered a cohesive and scalable implementation across all branches.
Results
- Full ADA Compliance: Each location achieved compliance within a single day of installation, keeping the project on time and within scope.
- Improved Accessibility: Employees and visitors with disabilities reported significantly easier access to the branches.
- Enhanced User Experience: In addition to meeting legal standards, the upgraded doors improved overall building security and streamlined entry for all users.
Through its partnership with IML Security, Santander successfully brought eight branches up to ADA standards in just one month, demonstrating a proactive approach to accessibility and customer care. This project not only ensured legal compliance but also reinforced Santander’s commitment to inclusive service delivery.